How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Moonoa?
What is CBT?
Is the program right for me?
Is there an age limit for this program?
I am pregnant. Is it safe to follow this program?
View all 9
Tracking my nights
Why should I track my nights?
What happens if I forget to track my night?
How do I track my nights?
How long does the program last?
How long does it take to see results?
Should I open the program at a particular time of day?
When can I start?
What happens if I can't finish the program?
View all 14
Routine and Program compatibility
What happens if I don't stick to my bedtime and wake-up time set during the program?
I only sleep for 4 hours a night. Will I still have to reduce my sleeping time?
Physical pain often forces me to lie down. Can that affect my program?
I suffer from sleep apnea but my CPAP machine makes a lot of noise. I can't sleep, with or without it. What should I do?
I suffer from bruxism and can't sleep with the mouth guard. But if I don't wear it, I wake up with jaw tension. What should I do?
View all 11
How can I avoid waking up at night?
I'm often on the move/I often sleep away from home. Am I suitable for the program?
I do shift work. Is the program adaptable to my daily life?
I've had a sleeping problem for many years. Can we still work on it?
I am taking medication that regulates my mood (sleeping pills, antidepressants, thyroid regulators, anxiolytics, antipsychotics, etc.). Is this compatible with the program?
View all 19
How can I create my account?
I can't log in.
Where can I view my sleep history?
I can't download the app.
Can I temporarily pause my program?
How do the coaching sessions work?
How can I book an individual coaching session?
Who are the coaches?
How do I contact my coach?
How do I manage my appointment?
View all 7
How much does the Moonoa program cost?
Are there different payment methods?
Will I still have access to the content if I unsubscribe?
What do you do with my personal data?
How do I manage my privacy preferences?
How do you guarantee the confidentiality of my data?
Is my data secure and encrypted?
Help Desk Software
by Freshdesk Support Desk